Refund & Return Policy

Last updated: April 2025

We want you to love every purchase from saaviya.in. If you are not satisfied, here's how our return and refund process works.

Return Eligibility
  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Sale / clearance items are not eligible for return.
  • Customised or stitched orders cannot be returned.
How to Initiate a Return
  • Email support@saaviya.in with your order number and reason for return.
  • Our team will review and confirm eligibility within 24 hours.
  • You will be asked to courier the item to our warehouse address.
  • Return shipping charges (₹80–₹150) are borne by the customer unless the item is defective.
Refund Process
  • Refunds are processed within 5–7 business days after we receive and inspect the item.
  • Refunds are issued to the original payment method (UPI / bank account).
  • You will receive an email confirmation once the refund is processed.
Damaged or Wrong Items
  • If you receive a damaged or wrong item, contact us within 48 hours of delivery.
  • Share photos of the item and packaging at support@saaviya.in.
  • We will arrange a free pickup and replacement or full refund.
For any return / refund queries, email support@saaviya.in or call +91 94001 46232 (Mon–Sat, 9AM–6PM).